Artificial intelligence has accelerated operational and technology change within financial services but that does not guarantee scalability or even value to these organisations. Following several years of experimentation, organisations are now moving to productionalise and seek returns from these AI investments. In Monocle’s latest Insights Podcast, we speak to two of Monocle’s senior AI consultants Devin Capazario and Liam McCabe, regarding how to balance AI value, velocity and scalability by carefully considering use-case selection, change management and intentional coordination between technology and business teams.